Privacy Policy

We collect information you provide directly to us, including:

• Contact details — name, email address, phone number, mailing/shipping address, Instagram handle
• Order details — jewelry type, metal, stone, budget, design description, reference images you upload
• Payment information — processed directly by our payment processor (Stripe); we do not store full card numbers
• Account information — if you create a Client Portal account
• Communications — messages you send us by email, SMS, Instagram, or through the site

We also automatically collect limited technical information when you browse our site, such as pages viewed, device/browser type, and referring links, using cookies and similar technologies (see "Cookies" below).

• To provide quotes, process custom orders, and manage your project from design through delivery
• To communicate with you about your order — by email, phone, and SMS
• To process payments and prevent fraud
• To improve our website, products, and customer experience
• To send marketing communications, but only where you have opted in (see below)
• To comply with legal obligations

If you provide your mobile phone number and opt in, Exclusive Ice may send you text messages related to your inquiry, quote, or order — for example, confirming a Quick Quote or Custom Inquiry submission, confirming a design deposit, or providing order updates. If you separately opt in to marketing texts, we may also send occasional promotional messages about new drops, offers, or re-engagement about a past inquiry.

• Opt-in: You opt in by checking the applicable SMS consent box on our Quick Quote or Custom Inquiry forms, or by providing your number to our staff and confirming consent. Consent is never assumed just because we have your phone number on file.
• Message frequency: Varies based on your interactions with us. A reactivation campaign for past inquiries is limited to a short, capped sequence of messages.
• Message and data rates may apply.
• Opt-out: Reply STOP at any time to stop receiving messages. You may also reply START to resume, or HELP for help.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as necessary to provide the SMS service itself (our SMS platform provider, Twilio) or as required by law.

We use cookies and similar technologies to understand how visitors use our site and to measure the effectiveness of our advertising, including the Meta (Facebook/Instagram) Pixel. You can control cookies through the cookie banner shown on your first visit, or through your browser settings. Declining cookies does not affect your ability to browse the site or place an order.

We work with the following categories of service providers, who process information only as needed to provide their service to us:

• Stripe — payment processing
• Twilio — SMS messaging
• Base44 — our website and client-management platform
• Meta (Facebook/Instagram) — advertising and analytics
• Google — email, calendar, and internal scheduling tools

We do not sell your personal information.

We use reasonable administrative and technical safeguards to protect your information, including encrypted transmission and access controls on our systems. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

• Opt out of SMS at any time by replying STOP
• Unsubscribe from marketing emails using the link in any marketing email
• Request access to, correction of, or deletion of your personal information by contacting us below

We may update this Privacy Policy from time to time. The "Effective" date above reflects the most recent revision. Material changes will be reflected on this page.

Questions about this Privacy Policy or your information? Contact us at info@exclusiveice.co or 725-352-8598.